TERMS & CONDITIONS:

BY PLACING AN ORDER WITH DUBAI WALI BAJI, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS. THESE POLICIES ARE DESIGNED TO ENSURE TRANSPARENCY, FAIRNESS, AND CONSISTENCY FOR ALL CUSTOMERS WHILE RESPECTING THE NATURE OF OUR LIMITED AND CURATED COLLECTIONS.

ORDER CONFIRMATION:

WE TAKE GREAT PRIDE IN GIVING EACH CLIENT INDIVIDUAL ATTENTION FROM SHARING FABRIC DETAILS AND STYLING GUIDANCE TO ENSURING YOU'RE 100% SATISFIED BEFORE CONFIRMING YOUR ORDER. MULTIPLE CONVERSATIONS, CLARIFICATIONS, AND CONFIRMATIONS GO INTO THE PROCESS BEFORE PAYMENT IS MADE. ONCE AN ORDER IS CONFIRMED AND PAYMENT IS MADE, IT IS CONSIDERED FINAL.

CUSTOMER SATISFACTION:

DUE TO THE EXCLUSIVE NATURE OF OUR PIECES, ACCEPTING YOUR CONFIRMED ORDER MEANS WE MAY TURN DOWN ANOTHER CLIENT FOR THAT ITEM. REVERSING IT LATER CAUSES A DIRECT LOSS TO OUR SMALL BUSINESS. WE KINDLY REQUEST THAT YOU ONLY CONFIRM WHEN FULLY SURE OF YOUR CHOICE.

NO RETURNS, REFUNDS, OR EXCHANGES:

WE DO NOT OFFER REFUNDS, RETURNS, OR EXCHANGES UNLESS THE ITEM RECEIVED IS DAMAGED OR DEFECTIVE. CHANGES BASED ON PREFERENCE, THIRD PARTY OPINION (E.G., SPOUSE/FAMILY FEEDBACK), OR CHANGE OF MIND AFTER DELIVERY WILL NOT BE ACCEPTED. ALL PIECES GO THROUGH A THOROUGH QUALITY AND PACKING CHECK BEFORE DISPATCH.

LIMITED & EXCLUSIVE:

PIECES OUR ABAYAS ARE DESIGNED IN SMALL BATCHES OR AS ONE-OF-A-KIND PIECES. ONCE SOLD OUT, THEY ARE NOT RESTOCKED. IT IS VERY RARE THAT WE RESTOCK. WE OFTEN RESERVE LIMITED STOCK FOR CONFIRMED CLIENTS. PLEASE UNDERSTAND THAT WE CANNOT UNDO CONFIRMED ORDERS OR ACCOMMODATE CHANGES ONCE PROCESSED.

SIZING & COLOR VARIATIONS:

SIZE GUIDES AND FABRIC DETAILS ARE AVAILABLE ON REQUEST. CLIENTS ARE EXPECTED TO REVIEW THEM BEFORE CONFIRMING. SLIGHT COLOR OR TEXTURE VARIATIONS DUE TO LIGHTING OR SCREEN DIFFERENCES ARE NORMAL AND NOT CONSIDERED DEFECTS.

DEFECTIVE ITEM POLICY:

IN THE RARE CASE OF A DEFECT, YOU MUST INFORM US WITHIN 24 HOURS OF DELIVERY WITH AN UNBOXING VIDEO AND CLEAR PHOTOS. IF VERIFIED, WE WILL OFFER A RESOLUTION — EITHER A REPAIR OR EXCHANGE SUBJECT TO AVAILABILITY.

DELIVERY & LOGISTICS:

ORDERS ARE DISPATCHED AFTER FULL PAYMENT IS RECEIVED. UAE ORDERS ARE CHARGED A FLAT AED 20 FOR DELIVERY. PAKISTAN ORDERS ARE SHIPPED VIA TCS OR EQUIVALENT FOR 999PKR PER ABAYA. WE ARE NOT LIABLE FOR COURIER DELAYS BUT WILL ASSIST IN TRACKING AND RESOLVING COURIER RELATED ISSUES.

CUSTOM ORDERS / PREPAID CONFIRMATIONS:

CUSTOM PIECES OR PRE-ORDERS REQUIRE ADVANCE CONFIRMATION AND ARE NON-CANCELLABLE AND NON-REFUNDABLE. ONCE PRODUCTION BEGINS, CHANGES CANNOT BE ENTERTAINED DUE TO FABRIC RESERVATION AND MANPOWER ALLOCATION.

MUTUAL RESPECT & SERVICE RIGHTS:

WE ARE A WOMEN-LED FAMILY-RUN SMALL BUSINESS COMMITTED TO KINDNESS AND PROFESSIONALISM. WE RESERVE THE RIGHT TO DECLINE SERVICE IN CASES OF: REPEATED UNREASONABLE DEMANDS MANIPULATION OF OUR FLEXIBLE POLICIES ORDER MANIPULATION AFTER CONFIRMATION ABUSIVE, DISRESPECTFUL, OR THREATENING BEHAVIOR.

EASY MONTHLY INSTALLMENTS (EMI) OPTION:

TO MAKE QUALITY MODESTWEAR ACCESSIBLE, WE PROUDLY OFFER AN EASY MONTHLY INSTALLMENTS PLAN ESPECIALLY FOR CLIENTS ON A BUDGET. CLIENTS CAN CHOOSE TO PAY IN FLEXIBLE AMOUNTS, AT THEIR OWN PACE, WITH NO INTEREST OR STRICT DEADLINES. WE ENCOURAGE COMPLETION WITHIN 6 MONTHS TO AVOID INDEFINITE RESERVATIONS.

EASY MONTHLY INSTALLMENTS (EMI) OPTION:

ONCE A PIECE IS BOOKED VIA EMI WITH ADVANCE PAYMENT, IT IS CONSIDERED RESERVED AND CANNOT BE CHANGED, RETURNED, OR REFUNDED FOR ANY REASON. DELIVERY IS MADE ONLY AFTER FULL PAYMENT IS CLEARED. THIS IS A FLEXIBLE OPTION, BUT IT COMES WITH A FIRM COMMITMENT WE REQUEST CLIENTS TO BOOK ONLY WHEN FULLY SURE.

WE DEEPLY VALUE EVERY CLIENT, AND YOUR SATISFACTION IS OUR PRIORITY WHICH IS WHY WE DEDICATE SO MUCH PERSONAL TIME TO EVERY ORDER. WE PROVIDE FLEXIBLE PAYMENT OPTIONS WITHOUT COMPROMISING ON QUALITY. IN RETURN, WE HUMBLY ASK FOR YOUR UNDERSTANDING OF THESE POLICIES SO WE CAN CONTINUE TO SERVE YOU WITH LOVE, INTEGRITY, AND CONSISTENCY. THANK YOU FOR CHOOSING DUBAI WALI BAJI.